Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.



You can always contact us for any return question at ps121jewelry@yahoo.com. or call PS121 Jewelry at (903)738-9688

RETURN & EXCHANGE POLICY

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

All returns or exchanges must be sent back to us within 14 days of the original purchase date.

• returns are for store credit only
• items must be unworn and unwashed with tags still attached
• any damages must be reported within 3 days after receiving merchandise
• sale items are always FINAL
• Shipping and handling is non-refundable.

Order Cancellations:

Online orders are processed immediately and may not be cancelled.

Custom orders can not be cancelled or returned.